Your favorite stylist's time is valuable, so I have a few policies that provide my small business a safety net if you can't make it here for your appointment. I get it, shit happens! These policies are boundaries that protect my small business, not punishments for the client. I will do my best to accommodate clients who communicate that they are experiencing hardships. A non-refundable deposit of 45% will be due at the time of booking an appointment, and your card will be securely saved on file. Yana kindly asks for at least 48 hours+ notice if you wish to cancel or rebook your visit without a fee.

If you need to reschedule within less than 24 hours before your appointment, Yana kindly asks that you leave a new deposit of 20% of the remaining balance. You must coordinate with Yana your preferred reschedule date and time before the time of the original scheduled appointment, or you will be considered a no-show. The fastest way to reach Yana is via text (+1 (877) 409-9829) or instagram dm (@dazedndivine).

If you cancel within 48 hours of the scheduled appointment, you will be responsible for 50% of the remaining balance.

If you are a no-show for your appointment, you will not be able to make another appointment with Yana until 100% of your missed appointment price has been paid. You will be charged the remaining balance for the service through the card saved on file, or alternatively through an invoice.

If you booked an appointment without leaving a deposit with Yana and you need to cancel or reschedule your appointment, you are responsible for paying the waived deposit amount at the time of cancellation or rebooking. Failure to pay the deposit fee will block you from being able to book with Yana in the future.

If you think you are going to be late, please text Yana at +1(877) 409-9829 or dm via instagram @dazedndivine as soon as possible so that arrangements may be made if needed! There is a lateness grace period of 15 minutes for appointments under 2.5hrs, and 25 minutes for appointments 3hrs+. It is solely up to Yana's professional discernment to still take a client past the grace period.

Your satisfaction is my highest priority. If you are not completely content, please let me know during your service or within 7 days after your service has been performed. I am committed to making any needed correction, as long as it falls within the services discussed and agreed upon during the consultation. I can accommodate you free of charge in most circumstances.

All services are non-refundable.

All new color clients are required to fill out a consultation form or book a zoom consultation with Yana, and sign a consent waiver before booking a color service. This is to ensure the timing of your service is correct as most color services will include a cut, and big transformations can vary depending on each client's individual needs. Failing to book adequate time for your service may result in a cancellation and loss of deposit.

Discriminatory or derogatory statements and actions are prohibited in the salon and will not be tolerated. Yana has the right to refuse service to anyone behaving inappropriately, shows signs of intoxication, or if their state of health may influence the effects of the service.

Every client has the right to privacy and confidentiality. The conversations you have with your stylist will remain confidential. Client information and email lists are confidential and will never be sold or shared with outside companies.